OPPORTUNITY QUALIFICATION SUMMARY

Background / Scope

The Federal Bureau of Investigation (FBI) establishes and manages a large number of projects and programs that vary in scope and complexity in support of its mission and daily operations. These include technical services as well as development projects and programs. Successful execution of these projects requires the FBI to constantly monitor work being performed by outside vendors. In order to meet these priorities, the Bureau requires contractor support in a variety of technical disciplines.

The objective of this acquisition is to establish a mechanism for providing contractor expertise to FBI programs in order to meet priorities, increase competition resulting in cost savings, increase business with small business concerns, and to increase project and program success.

This is a multiple award, Blanket Purchase Agreement (BPA) in accordance with Federal Acquisition Regulation (FAR) Subpart 8.405-3, Blanket Purchase Agreements (BPAs). This BPA is being awarded under General Services Administration (GSA) Schedule Multiple Award Schedule (MAS) Information Technology (IT). All Call Orders issued under this BPA will be either Time-and-Material (T&M), Labor Hour (LH), or Firm Fixed Price (FFP), or any combination of these listed. Fully defined and detailed Order Level Materials (OLMs) to support the execution of the services are permitted at the Call Order level on a case-by-case basis with Contracting Officer (CO) approval.

The Government will be making multiple awards on both the Other than Small (OTS) Business Pool and the Small Business Pool. There are no defined number of awards on either pool. The following services areas constitute the technical scope of this BPA:

Contractor Teaming Agreements (CTA) and Joint Ventures (JV) are permitted for ITSSS-2 Quote Submission at the Master BPA level. However, JVs cannot be created or formed to submit a quote on this BPA. In addition, additional CTAs and JVs cannot be formed to bid on the Call Orders. These are only permitted at the Master Level.

SCOPE

This is a BPA to provide IT Support Services to the FBI and other DOJ components. The services to be provided under the Call Order(s) are a non-personal service. The Government shall not exercise any supervision or control over contractor employees performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

Contractors shall provide technical support services and qualified personnel to assist the Government in managing and implementing projects and programs as defined in individual Call Order(s). These personnel will perform a range of advisory and technical services as described in this Request for Quote (RFQ).

The specific description of the IT support services required will be specific to each call order request. Each CO will have a separate RFQ that will contain a Statement of Work (SOW), Statement of Objectives (SOO), or Performance Work Statement (PWS), which will depend upon the needs of the primary customer.

Because of the wide breadth of the IT services required by the FBI, this RFQ does not identify any specific task or all possible types of support that will likely be required in the execution of this BPA. Instead, this document outlines the general types of work to be performed.

• Workplace Solution/Services
• Business Application Solution/Services
• Delivery Solutions/Services
• Platform Solutions/Services
• Infrastructure Solutions/Services
• Emerging Technologies
• Other IT Solutions/Services

Each of the services described below identifies examples of the types of services that may be included in individual task orders. These examples are not exhaustive, and other IT services, as required, may be associated with the task areas as defined within GSA Multiple Award Schedule Information Technology (MAS IT).

Workplace Solutions/ Services

The objective of this task area is services related to client computing devices, software and connectivity to enable the workforce to access business applications; to communicate with other employees, partners and customers; and to create content using productivity software. These are always “user-facing” services:

• Provide technical support services such as installation, troubleshooting, maintenance, documentation, testing, verification, and validation.
• Provide program management support services.
• Provide Subject Matter Expertise (SME) support.
• Provide IT Specialist and program analytics support.
• Provide engineering support services.
• Provide operations and maintenance support.
• Provide deployment and implementation support.
• Provide enhancement and engineering support for mobility hardware and application development.
• Provide web development services and support.
• Provide technical services such as installation, troubleshooting, maintenance, documentation, testing, verification, and validation.
• Engineer, design and deploy new technologies.
• Provide reporting and analytics support.
• Provide documentation support.

Business Application Solutions/ Services

The objective of this task area is to provide services/solutions delivered by IT. The below listed services enable product and focused business capabilities that enable the business to win, serve, and customers. A comprehensive, but not exhaustive, sampling of work to be performed under this task area is shown below:

• Work with users to understand how they use our applications, build mockups that describe designs to developers, and work with development teams to implement intuitive and responsive designs.
• Provide technical support services such as installation, troubleshooting, maintenance, documentation, testing, verification, and validation.
• Provide program management support Services.
• Provide development, deployment, and implementation support.
• Provide operations and maintenance support.
• Provide Subject Matter Expertise (SME) support.
• Provide data and business analytics and management and program support.
• Provide engineering support services.
• Understand and ensure usability standards, best practices, and convey that knowledge to developers.
• Ensure Section 508 compliance and will build, maintain, and enforce style guides that they will share among all development teams in a given domain of applications.
• Advise developers on how to instrument applications to understand the usability and value of application features and construct and validate hypotheses about the usability of the application features.
• Collaborate with other User Experience experts to share styles and best practices.

Delivery Solutions/Services

The objective of this task area are services to build, deploy, support and operate the Workplace solutions, Business Solutions, and Shared and Corporate solutions. Development services create and change business-facing services, typically through projects. Additional support and operations services assist users and maintain and ensure the availability of the business-facing services. A comprehensive, but not exhaustive, sampling of work to be performed under this task area is shown below:

• Identify emerging technologies, alternatives, and standards implementations and advise government personnel on incremental changes that could lead to application improvement.
• Provide technical support services such as installation, troubleshooting, maintenance, documentation, testing, verification, and validation.
• Provide program management support services.
• Provide Subject Matter Expertise (SME) support.
• Provide IT specialist support and management and program analytics support.
• Provide engineering support services.
• Provide operations and maintenance support.
• Provide enterprise architecture services.
• Provide documentation support.
• Translate system specifications and detailed design documentation into program code.
• Test and validate system designs and modifications.
• Accept, extract, transform, and load data into pipelines.
• Use existing or develop new, usually cloud based, analytics programs on the data to develop enterprise search solutions.
• Provide security engineering services.
• Provide web development and engineering services.
• Provide systems design support and provide suggestions for workflow process improvements.
• Provide deployment and implementation support.

Platform Solutions/Services

The objectives of this task area are services related to the Platform application infrastructure (database, middleware, etc.) that enables business-facing applications and services. Typically, users do not directly consume these. They are components required by the end user, business application and shared application services. However, for some IT operating models, the shared “infrastructure and operations group” may directly provide these Platform Services to their customers. Solutions/Services will include call orders that contain the following services but not limited to:

• Engineer, maintain, and upgrade the platform and tools used by developers.
• Provide scalability, reliability of the production applications and engineer for security, access control, account management, and security monitoring.
• Automate the provisioning of environments, account management process, and certificate expiration notices.
• Provide technical support for application movement to cloud based platforms.
• Provide technical support services such as installation, troubleshooting, maintenance, documentation, testing, verification, and validation.
• Use existing or develop new, usually cloud based, analytics programs on the data to develop enterprise search solutions.
• Provide program management support Services.
• Provide Subject Matter Expertise (SME) support.
• Provide IT Specialist and program support.
• Provide data and business analytics.
• Provide documentation support.
• Provide deployment and implementation support.
• Provide engineering support services.
• Provide web development and engineering services.
• Provide operations and maintenance support.
• Track, socialize, and improve upon effectiveness measures.
• Work with external groups and respond to all production incidents to include incident triage, debugging response, and after-action summaries.

Infrastructure Solutions/services

The objectives of this task area are services related to Core infrastructure — facilities, computer, storage, and network services that are required to deliver any technology automation. Typically, users do not directly consume these. However, for some IT operating models, a shared “infrastructure and operations group” may directly provide these Infrastructure Services to their customers. Infrastructure Solution/Services will include call orders that contain the following services but not limited to:

• Provide network performance management.
• Provide network configuration management.
• Provide network engineering services.
• Provide network operations and maintenance support.
• Provide network operations center support.
• Provide deployment and implementation support.
• Assist with enterprise storage and installation efforts.
• Provide telephone/technical operations support for an enterprise operations center.
• Provide O&M for other IT disciplines/systems.
• Provide Subject Matter Expertise (SME) support.
• Provide business and data analytics.
• Provide technical services such as installation, troubleshooting, maintenance, documentation, testing, verification, and validation.
• Engineer, design and deploy new technologies.
• Provide program management support.

Emerging Technologies Solutions/Services

The objectives of this task area are to remain as an intentionally open-ended definition. Emerging Technologies Services identifies new technologies having a significant impact in the technology landscape. Emerging Technologies will include call orders that contain the following services but not limited to:

• Research new cryptocurrency technologies and techniques.
• Identify methods used by criminal and/or national security threat actors to obfuscate or circumvent detection of their activities.
• Research new technologies and applications using the blockchain such as smart contracts or non-fungible tokens (NFTs).
• Research vulnerabilities in and forensic techniques for emerging or novel hardware and software platforms.
• Research emerging or novel malware technologies, functionality and obfuscation techniques.
• Research new technologies and technological trends that present opportunities or threats for law enforcement or information security such as:
  • Artificial intelligence/machine learning
  • Virtual reality
  • Quantum computing

Other IT Services

The objectives of this task area are to provide other IT services/solutions that are distinct from the above categories. Other IT Services/Solutions provides continual IT services or will provide specialized IT services for a certain area. Other IT Services will include call orders that contain the following services but not limited to:

• Forensics, Malware Analysis, Audio/Video Image, Communications, Forensics, Geospatial Analysis, Human Language Technology, Intelligence Analysis (Includes Link Analysis), Financial Analysis, Investigative Analysis), Laboratory Services

Incumbent Details

• TBD

Proposal Requirements:

Volume 1 = Phase 1: Due on 7/31

• TS Clearance Verification
• LCAT Crosswalk of 123 LCATS identified

Volume II = Phase II: Due after Advisory Down Selects are awarded

• Corporate Experience Self Certification
• Must show experiences in each of the 7 Scope Areas
  • Corporate Experience examples afford Vendors, both OTS and SB, an opportunity to showcase examples that demonstrate a level of competence that convinces the Government of the Vendor’s relative experience in each of the seven (7) main categories. In addition, each of the seven (7) main categories support several sub-categories to further define potential requirements. Vendor’s Corporate Experience examples must strive to specifically show their capability or past work that is comparable to performing across all sub-categories.
  • The maximum number of examples submitted shall not exceed nineteen (19). Each example may not exceed two (2) pages for a total of 38 pages of supporting information available in cumulative task submissions of Attachment 8. Examples self-certified in Attachment 6 or 7 (scoring worksheets) must be supported by the information provided in Attachment 8 P2:F3 – Self-Certification Support and labeled using the following naming convention: Company Name Category Name (Example “IT Shop Workplace Solutions”. A cover letter is permissible and shall be submitted as a separate PDF file.

The seven (7) main task categories (1-7 appear in Bold and are underlined) and their sub-categories (in Bold) are:

1. Workplace Solutions/Services
   1. Connectivity – Network Access, Remote Access
   2. Communication & Collaboration – Collaboration, Communication, Productivity
   3. Audio/Video/Image – Solution delivery, Solution Maintenance
   4. Support – Application Support, IT Training, and Service Desk
2. Business Application Solutions/Services
   1. Product Management – Product Development, Product Planning
   2. Customer Service – Order Management, Customer Care
   3. Marketing & Sales – Customer Analytics, Marketing & Advertising
3. Delivery Solutions/Services
   1. Development – Design & Development, System Integration, Modernization & Migration, and Testing
   2. Operations – Deployment & Administration, IT Service Management, Capacity Management, Event Management, Scheduling
   3. IT Security – Identity & Access Management, Security Awareness, Data Privacy & Security, Business Continuity & Disaster Recovery, Auditing, Analysis, Collections & Operations, Investigations, Protect & Defend, Provisioning, Cybersecurity & Incident Response, Threat & Vulnerability Management
   4. Strategy & Planning – Enterprise Architecture, Business Solution Consulting, Technology Business Management, Innovation & Ideation, IT Vendor Management, Program & Project Management, Governance
4. Platform Solutions/Services
   1. Application Services – Application Hosting, Development Platform, Foundation Platform, Message Bus & Integration, Content Management, Search, Streaming, Decision Intelligence & Automation
   2. Data Services – Database, Distributed Cache, Data Management, Data Warehouse, and Data Analytics & Visualizations
   3. Cloud Services – Cloud Professional Services, Cloud Advisory Services, Application Integration, Cloud Management, Data Migration
5. Infrastructure Solutions/Services
   1. Network – Domain Services, Internet, Load Balancing, Virtual Private Network, Data Network, and Voice Network
   2. Data Center – Enterprise Data Center, Other Data Center
   3. Storage Services – File & Object Storage, Backup & Archive, Networked Storage, Distributed Storage
   4. Compute Services – Compute on Demand, Mainframe, Physical Compute, Virtual Compute & Containers
6. Emerging Technologies (Example must show experience in one of the following sub-categories. See SOW for potential task descriptions for reference)
   1. Technology, Science Research and Development (i.e., Internet of Things, Virtual Reality, Block Chain, Artificial Intelligence)
   2. Law Enforcement National Security Mission Specific
   3. Scientific IT Services
7. Other IT Solutions/Services
   

Volume III = Phase III: Self Scoring Worksheet

Volume IV = Phase IV: Pricing

Each phase results in an Advisory Down Select to proceed.

Timeline:

Solicitation Date (Projected):  June 30, 2023

Phase I Submission Due Date:  July 31, 2023

Award Date: December 11, 2023

Notes/Strategy

Teaming:

• Small Business participation
• Total Solution
  • ALL Scope areas must be covered and sub-areas
  • ALL 123 LCATS must be covered
• VAR Teaming required